LEGAL DOCUMENT

Data Protection Policy

Effective Date: May 26, 2026

MAV Enterprises, LLC dba MavFlow Marketing ("MavFlow Marketing," "Company," "we," "our," or "us") is committed to protecting the privacy, confidentiality, integrity, and security of personal information entrusted to us by our clients, website visitors, and users of our services.

This Data Protection Policy outlines how we collect, use, store, process, and safeguard personal data in connection with our business operations, marketing services, automation systems, AI solutions, website interactions, and customer communications, including SMS communications.

Scope of This Policy

This Policy applies to:

-Website visitors

-Clients and prospective clients

-Users of our forms, chat widgets, and booking systems

-SMS subscribers

-Email subscribers

-Individuals interacting with our automation and AI systems

Information We Collect

We may collect and process the following categories of information:

Personal Information

-Full name

-Email address

-Phone number

-Business information

-Billing information

-Communication preferences

Technical & Usage Information

-IP address

-Browser type

-Device information

-Website activity

-Cookies and tracking data

-Interaction history

Communication Data

-SMS communications

-Email communications

-Chat widget interactions

-Appointment requests

-Customer support inquiries

How We Collect Information

Information may be collected through:

-Website forms

-Contact forms

-Appointment booking forms

-AI chat widgets

-SMS opt-in forms

-Customer onboarding processes

-Direct communications

-Third-party integrations and analytics tools

Purpose of Data Collection

We collect and process information for legitimate business purposes including:

-Providing requested services

-Customer support

-Appointment scheduling

-Marketing communications

-Automation workflows

-Service updates

-Lead management

-Internal analytics

-Security and fraud prevention

-Legal and compliance obligations

SMS Data Protection & Consent

MavFlow Marketing maintains strict safeguards regarding SMS communications and consent records.

SMS Consent

By voluntarily providing your phone number and opting in, you consent to receive SMS communications from MavFlow Marketing.

Types of SMS Communications

SMS messages may include:

-Appointment reminders

-Consultation confirmations

-Customer support updates

-Service notifications

-Marketing and promotional messages

Opt-Out Rights

You may opt out of SMS communications at any time by replying:

-STOP to unsubscribe

-HELP for assistance

No Sale or Sharing of SMS Data

SMS consent information and phone numbers collected for SMS purposes will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing purposes.

Data Storage & Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

-Unauthorized access

-Disclosure

-Alteration

-Loss

-Misuse

-Destruction

Security measures may include:

-Encrypted systems

-Secure hosting environments

-Access controls

-Authentication procedures

-Platform security monitoring

-Vendor security assessments

Third-Party Service Providers

We may utilize third-party providers and platforms to support our operations, including:

-CRM systems

-Automation software

-Website hosting providers

-Payment processors

-Scheduling platforms

-Analytics services

-AI and chatbot technologies

-Communication providers

These providers may process data on our behalf subject to contractual confidentiality and security obligations.

Data Retention

We retain personal information only for as long as necessary to:

-Fulfill business purposes

-Comply with legal obligations

-Resolve disputes

-Enforce agreements

-Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

User Rights

Subject to applicable laws, users may have the right to:

-Request access to personal data

-Correct inaccurate information

-Request deletion of information

-Withdraw consent

-Object to certain processing activities

-Request information portability

Requests may be submitted using the contact information below.

Cookies & Tracking Technologies

Our website may utilize cookies and similar tracking technologies to:

Improve website performance

Analyze user behavior

Support marketing efforts

Maintain session functionality

Track consent preferences

Please review our Cookie Policy for additional information.

Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

International Data Transfers

If applicable, information may be processed or stored in jurisdictions outside your local region where our service providers maintain operations. We take reasonable measures to ensure appropriate safeguards are in place.

Policy Updates

We reserve the right to modify or update this Data Protection Policy at any time. Updated versions will be posted on this page with a revised effective date.